We are glad that you think our guitars are awesome (we do too!), but let’s dig into this question a little more.  90% of all our guitar bodies and necks are produced via a CNC machine here in the USA. All painting, assembly, wiring, set-ups, and shipping are all done at Black 35 by one of our team members.

Congratulations, and welcome to the Black 35 Family!  Once you are ready to order your Black 35 Guitar, feel free to call, e-mail, or fill out the contact page form to receive an accurate quote for your order.  Once the order details have been established, a non-refundable 50% deposit is required to get your order, “in the books” and scheduled for production.
The account balance, including shipping and handling, is due at least 30 days prior to completion.   As we get closer to the completion date, we will notify you of your remaining balance and make the approprite payment arrangements.

At present time, our current new order leadtimes are approximatly 12 to 16 weeks. Please note that due to the nature of custom builds, production leadtimes may vary.  At Black 35, we do our best to keep you in the loop regarding any production advances or delays.

We hate to see you go! Due to the fact that from the moment you place your order and make a deposit, your funds are allocated toward your build (i.e., body, neck, CNC programing, components, pickups, graphics, etc.), we do not offer refunds after 14 days of placing your deposit. As previously stated: Deposits are non refundable after 14 days of placing your order. If you need to cancel your order please do so within 14 days to ensure a full refund of your deposit.

We are stoked that you are stoked!  Sometimes, we take production pictures and post them on our social media channels.  Due to our production schedule, we can’t always take pictures of each guitar getting built at various stages; however, when we can, we do. Ultimately, while we try our best to take production pictures, please know that we can’t always make special trips to do that.

Sorry, but at this time we have several workshops that handle the various stages of production.  Currently, we do not offer tours of these facilities.
Feel free to call, though, to talk about guitars, music, movies, or food!

At this time, Black 35 Guitars deals directly with the customer only.

YES! We ship via all major shipping and freight companies globally.  When placing your order, you will know the shipping cost for your guitar and the pricing will be listed on your official work order.
We strive to let you know all details regarding shipping, duties, customs, etc., right from the start.  That way there are no surprises!

Since each guitar is made to order, no refunds are issued for our custom ordered guitars beyond the 14 day deposit window.

We are so sorry to hear you are not enjoying your guitar.  During the ordering process, we make sure we are crafting your guitar to your specifications and agreed upon components.  Each guitar is custom made, so there are no refunds offered.
We are always here to work with you, to come up with the best resolution for your order and the best course of action, in the event any issues occur.